Frequently Asked Questions
Fit & Sizing
How do I know if it fits?
The Motion Strap is designed to fit knee circumferences from 13-18 in / 33-46 cm. Measure around the area just below your kneecap before ordering.
Which knee should I wear it on?
You can wear it on either knee. Place it just below the kneecap on the knee that needs support.
How tight should it be?
It should feel snug, secure, and comfortable. Do not over-tighten. You should be able to move naturally without discomfort.
Is this a knee brace or a knee strap?
It is a patellar knee strap designed to support the area below the kneecap. It is lighter and less bulky than a traditional knee brace.
Wearing & Care
Can I wear it for walking or stairs?
Yes. It is designed for everyday movement such as walking, stairs, light activity, and active daily routines.
Can I wear it during pickleball or tennis?
Yes. The low-profile design helps it stay secure through movement while remaining lightweight and breathable.
Will it show under my clothes?
The low-profile shell sits close to the leg and disappears under jeans, leggings, or work trousers.
How do I clean it?
Hand wash gently with mild soap and air dry. Do not machine wash or tumble dry.
Orders & Support
How do I track my order?
Once your order ships you will receive a confirmation email with your tracking number. You can also check the latest status any time on our Track Order page.
How long is shipping?
Orders are prepared and dispatched within 1-3 business days, then take roughly 5-7 business days in transit. Most U.S. orders arrive within 6-10 business days of being placed. Tracking can take 24-48 hours to start updating after you receive your shipping confirmation.
Do you offer free shipping?
Yes. We are currently offering free shipping on all orders, with no hidden fees at checkout.
What if it is not the right fit for me?
Wear it on your walks, your stairs, your games. If it is not right for you, email us within 60 days and we will make it right - no long forms, no hassle.
Can I speak to a real person if I have questions?
Yes. Email support@plixova.com and a member of our support team will reply within 1 business day, Monday to Friday.
Is my payment information secure?
Yes. Checkout is handled by Shopify with encrypted, PCI-compliant payment processing. We never see or store your card details.
Still have a question? Email us at support@plixova.com and our support team will get back to you within 1 business day (Monday-Friday).