Shipping policy

Effective Date: April 9, 2026

Everything you need to know about how your PLIXOVA order is prepared, shipped, and delivered. If anything here does not answer your question, email support@plixova.com and a real person will help.

Order Confirmation

As soon as your order is placed you will receive an order confirmation email with your order number and a summary of what you bought. If it has not arrived within an hour, please check your spam or promotions folder before contacting us — confirmation emails are sent automatically and occasionally get filtered.

Processing Time

Orders are prepared and dispatched within 1–3 business days of being placed. Business days are Monday through Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing on the next business day.

During product launches, promotions, and peak seasons such as Black Friday, Cyber Monday, and Christmas, processing may take a few days longer than usual due to order volume. We will always let you know if your order is affected.

Shipping Times

Once your order has been dispatched, estimated transit times are:

United States: 5–7 business days
International (where available): 7–14 business days, depending on destination and customs clearance

In practice, most U.S. orders arrive within 6–10 business days of being placed, counting both processing and transit.

Please treat these as estimates rather than guaranteed delivery dates. Actual delivery can vary with your location, carrier conditions, customs procedures, weather, public holidays, and seasonal volume — none of which are within our control once the parcel is with the carrier.

Shipping Fees

We offer free standard shipping on all U.S. orders, with no hidden handling fees. If any expedited shipping options are available for your address, they will be shown with their cost at checkout before you pay.

Order Tracking

When your order ships you will receive a shipping confirmation email containing your tracking number and a tracking link. You can also look up your order at any time on our Track Order page using either your order number and email, or your tracking number.

Tracking usually shows its first carrier scan within 24–48 hours, though it can occasionally take 2–5 days to begin updating. A tracking number that has not moved yet does not mean your parcel is lost — it usually means it has not been scanned into the carrier network.

Address Accuracy

Please double-check your shipping address before completing checkout, including apartment, unit, and building numbers. We are not able to take responsibility for orders shipped to an incorrect or incomplete address supplied at checkout.

If a parcel is returned to us as undeliverable, we will contact you to arrange a reshipment. A reshipping fee may apply where the original address was incorrect.

Changes and Cancellations

If you need to correct an address or cancel an order, email support@plixova.com with your order number as soon as possible. We will do our best to catch it, but once an order has entered processing we may no longer be able to change or stop it. In that case you can use our 60-Day Fit Guarantee once the parcel arrives.

Split Shipments

Orders containing more than one item occasionally ship in separate parcels, particularly for multi-strap bundles. If that happens you will receive tracking for each parcel, and there is no extra charge to you.

Delays

Shipments are sometimes delayed for reasons outside our control, including severe weather, natural disasters, customs inspections, carrier backlogs, and peak-season volume. We monitor orders in transit and will contact you if we see a significant delay on your shipment.

Lost, Stolen, or Missing Packages

Your tracking has not updated for more than 10 business days
Your tracking shows delivered but the parcel is not there

For a parcel marked delivered, please first check with other members of your household, your building manager or mailroom, and around your property, and allow 24 hours — carriers occasionally scan a parcel as delivered a day before it arrives. If it still has not turned up, get in touch and we will open an investigation with the carrier and make it right.

Please report a lost or missing parcel within 30 days of the last tracking update so that the carrier claim window is still open.

International Orders, Duties, and Taxes

We currently focus on serving customers in the United States. Where international shipping is available for your destination it will appear at checkout. Any customs duties, import taxes, or brokerage fees charged by your country are the responsibility of the customer and are not included in the price you pay us. We are not able to mark parcels as gifts or declare a lower value.

Returns and Exchanges

Every order is covered by our 60-Day Fit Guarantee. Full details are in our Return and Refund Policy.

Contact Us

Questions about shipping or a specific order? Email support@plixova.com with your order number. Our support hours are Monday through Friday, 9:00 AM – 5:00 PM EST, and we aim to reply within 1 business day.

PLIXOVA is operated by JBLG Enterprise LLC, 1021 E Lincolnway, Cheyenne, WY 82001, United States.